Privacy Policy
How we collect, use, and protect your information
Last updated: October 24, 2025
1. Information We Collect
Personal Information
We collect information that you voluntarily provide to us when you:
- Fill out contact forms or request consultations
- Subscribe to our newsletter or communications
- Participate in surveys or provide feedback
- Communicate with us via email, phone, or chat
This may include:
- Name and contact information (email, phone, company)
- Business information (company size, industry, role)
- Communication preferences
- Any other information you choose to share
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns:
- IP address and browser type
- Pages visited and time spent on site
- Referral sources and search terms used
- Device and screen information
2. How We Use Your Information
We use the information we collect to:
Provide Services
Respond to inquiries, schedule consultations, and deliver our AI automation services
Communication
Send you updates, newsletters, and relevant business information (with your consent)
Improve Our Services
Analyze website usage and user feedback to enhance our offerings
Legal Compliance
Meet legal obligations and protect our rights and interests
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Email communication and marketing automation
- Analytics and performance monitoring
- Customer relationship management (CRM)
These providers are contractually obligated to keep your information confidential and secure.
⚖️Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights and property
- Ensure the safety and security of our users
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Please note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
🔍Access & Updates
- Request access to your personal information
- Update or correct inaccurate information
- Request deletion (subject to legal obligations)
📧Communication
- Opt-out of marketing communications
- Update your preferences
- Unsubscribe from newsletters
Cookies & Tracking
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
6. Cookies & Tracking
Our website uses cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Improve website performance
- Provide relevant content
Types of Cookies:
- Essential: Required for basic functionality
- Analytics: Help us understand site usage
- Marketing: For relevant advertisements
7. Third-Party Services
Our website may integrate with third-party services:
Google Analytics, Plausible Analytics
Email service providers, chat widgets
Retell.ai for AI voice interactions
9. Data Retention
We retain your personal information only as long as necessary to:
- Provide the services you requested
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
When personal information is no longer needed, we securely delete or anonymize it.
8. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you of significant changes via email or website notice
- Post the updated policy on our website
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Synura AI Solutions
Privacy Email:privacy@synura.ai
General:sales@synura.ai
For urgent privacy matters, please include "Privacy" in your email subject line.
Contact UsThis Privacy Policy is effective as of October 24, 2025, and governs the privacy of those who use our website and services. By using our website, you consent to the collection and use of information as outlined in this policy.